Please allow 2-3 days for orders to ship out from our location. Lama Foundation is in a remote location, and it is not always possible to ship orders out the same day. We ship via USPS First Class Mail for orders of 13 oz or under, and USPS Priortiy Mail for orders exceeding 13 oz. We have a flat rate shipping charge, $5.95 per order of any size. Order more and save on shipping!
We believe in right livelihood, and care that our work not only benefits the Lama Foundation, but all who are involved. We strive to have our work not create harm to anyone, from our suppliers, on site workers, our mother earth, or our customers. If we fall short of this goal, we want to know.
Therefore, if you are ever unhappy with your order, for any reason, please don’t hesitate to contact us. There is no thirty day time limit, or any other special restrictions on returns. We will do our best to make sure you are happy, from providing exchanges to full refunds.
Please note that our products are hand-made, so minor inconsistencies are expected.
We take your privacy very seriously. We do not store your payment information on our web server and we will never sell or share your personal information, order history, or any other information we collect on this website with any outside organization.